Digitization is one of the most recent trends in businesses across all industries including the field service industry. The HVAC service industry can grow by leaps and bounds with the right digital transformation overcoming all the challenges in HVAC business management.
Bringing your entire HVAC business to mobile devices makes it easy to manage your HVAC service business from anywhere and at any time. It doesn’t stop here. There are several benefits of a cloud-based HVAC service mobile app as listed below in this article.
What is HVAC Service Mobile App?
The HVAC service mobile app is a tool that allows HVAC service providers to access and manage jobs remotely. HVAC technicians can view job details, schedule appointments, track equipment, and communicate with clients via chat and email.
The HVAC service mobile app improves efficiency and reduces costs by allowing technicians to complete jobs without the need for frequent travel to the office. The app also provides real-time updates of jobs and real-time visibility into technicians’ activity, saving money and reducing downtime.
Why do you need Mobile HVAC Work Order Software?
You know well how mobile phones have made our lives easier. The same way mobile software manages your entire business makes things simpler and easier.
The HVAC technicians cannot carry desktops, laptops or other devices with them to the field to update job progress. It only adds up the load and makes it difficult to carry it around.
Giving each of your technicians a specialized HVAC mobile device to manage schedules and communicate with the office team only adds up to the operational costs.
A more reliable solution is using an HVAC mobile app that technicians can quickly install on their personal mobile phones and stay coordinated with the office teams. The mobile app gives them access to job assignments, customer data, inventory, tools and everything needed to complete jobs.
For instance without an HVAC field service mobile app, the technicians cannot track their job assignments at any time. They rely on paper service tickets and must travel to the office to fetch the job details and customer details. Also, they must get back to the office after every job to submit job reports and mark the completion of the job.
These frequent travels waste HVAC technicians’ time and reduce their productivity. On the other hand, with an HVAC mobile app, the field technicians stay in sync with the back-end office teams. They can quickly check schedules on the field mobile app and also update the progress on the same without commuting to the office.
HVAC field service mobile app helps increase HVAC employees’ productivity as they complete more jobs.
What is HVAC Cloud-based Work Order Software?
HVAC cloud-based work order software, as the name suggests is a cloud-based application designed specifically for the HVAC industry. It provides real-time access to data and reports, allowing technicians to view and manage jobs from anywhere. It also offers features like scheduling, job management, and invoicing.
The cloud-based software benefits your HVAC service business management from anywhere and on any device. All the data gets stored on cloud servers and facilitates backup to prevent loss of data.
The web-based applications face downtime, however, with cloud-based applications there is no risk of downtime as the data gets stored on multiple computers in a network rather than a single central server. Even if one system is down, the other systems facilitate data retrieval.
Cloud-based infrastructure consumes very less space and there is no need to stock multiple computer devices on the campus. You can access data from any device even on mobile phones. Changes made to data get reflected instantly preventing data mismatch errors.
Benefits of Cloud-based HVAC Service Mobile App
i) Go Digital & Eliminate Paper
With an HVAC service mobile app, you can maintain all your customer data and job tickets in mobile HVAC CRM. It eliminates the need for maintaining huge paper records that are difficult to maintain and access data.
Paper-based data entry is highly prone to errors because of wrong data entry or illegible handwriting. Sharing information based on paper systems is cumbersome as the technicians must come to the office every time to get the data sheets, job tickets, customer service history, inventory cards, etc. Also, they must come to the office after every job to submit job reports, invoices and payment collected.
Digitalized mobile-based HVAC app eliminates paper from most of the HVAC service operations, saving you time, money and effort.
ii) Real-time Data Collection
Real-time data collection is vital to improve the efficiency of HVAC scheduling and dispatching. For example, an HVAC service mobile app integrated with a GPS tracker helps the HVAC service manager quickly check where all the technicians are in real time and appoint the one who is in proximity to the customer’s location. This saves time, and fuel and ensures quick dispatch.
The HVAC technicians can simply upload job status on the HVAC mobile app as to when they reach the location, begin the work, order inventory, finish the task, upload work-site photos, invoices, etc. Real-time job status updates from the field help you remotely monitor job progress and prepare further schedules accordingly.
iii) Access Data from Anywhere and on Any Device
Cloud-based HVAC service mobile apps give businesses access to real-time data without having to install software on individual devices. These apps allow workers to view and update information wherever they happen to be.
HVAC field service mobile app eliminates the need for HVAC technicians to carry around bulky paper forms and spreadsheets, saving time and money. They also enable workers to access critical information quickly and easily, regardless of location.
HVAC service technicians can access customer data, service history and job instructions from anywhere on the field mobile app. This helps them plan the work in advance and fetch the necessary inventory before getting to the work location and being fully prepared.
iv) Better collaboration between teams
Real-time communication between field teams, back-office teams and the field service manager ensures there is coordination between all the internal teams of the organization. Good coordination eliminates errors, and service delays and ensures good customer experiences.
For instance, an HVAC technician uses a pre-fetched inventory for an ongoing job and marks its usage on the HVAC mobile app. The inventory manager gets notified about inventory usage and updates inventory records accordingly. The HVAC service manager is aware that a particular spare part has been used in the job and hence can add up its cost to the invoice. Finally, the back-office finance department ensures that the payment according to the used and invoiced parts is collected.
Thus everyone in the organization is on the same page and knows what is happening at every moment.
v) Reduced Downtime and Higher Data Security
Cloud-based HVAC app stores data on multiple servers in the network rather than a single centralized system. Even if one system fails, the others in the network compensate and enable quick data retrieval eliminating downtime. This ensures anyone in the organization can access data at any time without having to wait.
Can anyone access the data? Yes, anyone but with proper authorization. Cloud-based data storage systems are way too secure with higher encryption. Only the employees with authorization can access the data.
Also, you can limit who in the organization can view which portions of data. For instance, an HVAC service manager can have access to all customer data whereas technicians have access to only those customer data whose job they get assigned to. While the stakeholders can access all business data and business KPIs.
vi) Minimize the Operational Costs
Digitization with HVAC service mobile app eliminates paper, eliminating the costs to buy paper. It also eliminates the need for huge office spaces to store huge paper records. You can work from a smaller office.
Cloud-based systems eliminate the need for multiple expensive computer systems installed in the office. Instead, technicians and employees can access data even from their mobile devices.
Remote data access and real-time communication prevent frequent travel to the office, saving fuel and fuel costs. GPS-based route optimization also ensures that technicians reach the right locations at right time.
Conclusion
While HVAC service software simplifies and streamlines your HVAC service business operations, the corresponding mobile app enhances the operations. With an HVAC mobile app, you can integrate a GPS tracker that enables real-time technician tracking. Thus look for HVAC software solutions that come with a free mobile app.
Unoservice field service management software comes with a free HVAC mobile app that helps you streamline the entire HVAC service business process. Try Unoservice for free.
Frequently Asked Questions about HVAC Service Mobile App
Why do HVAC service providers need HVAC software?
From scheduling appointments to managing inventory, HVAC software enables HVAC service providers to run their businesses more effectively. By automating these processes, HVAC service software reduces overhead costs and increases efficiency.
What to look for in an HVAC software solution?
While choosing the best HVAC service software, look for the one that has all the necessary functionalities you need for your business. Check whether it integrates well with your existing system or whether can you conveniently replace it with existing systems without losing any data. Also, ensure it is scalable and offers multiple integrations so that there is no need to switch when your business expands further.
How can the HVAC service mobile app help in team collaboration?
With real-time data sharing and communication, everyone in the HVAC service organization knows what is happening and who is working on what. This helps in enhanced team collaboration.
How Much Does HVAC service mobile app cost?
Unoservice HVAC service software costs around 3000-4000 INR per month and comes with many free apps like HVAC mobile app, HVAC CRM, GPS tracker, etc. All these apps when purchased separately burn a hole in your pocket while the Unoservice all-in-one app is comparatively affordable.