Are you sending too much money managing your field service business? Are your expenses going on par with the revenue generated? At his stage, you might be looking for the best ways to reduce field service costs while increasing profits. Field service providers try to cut down their technician count and reduce service quality to … Read more
Field service business workflow revolves around scheduling technicians for incoming customer service requests, dispatching technicians, managing jobs and keeping up with maintenance contracts. Efficient service job scheduling is a cornerstone in sustaining field service business. Manually scheduling service tasks is not only time and labour-intensive but prone to errors like scheduling conflicts. Using technology can … Read more
If you are in a business where the products need post-purchase services and regular maintenance, it is favourable for the customers and the business to get into a contract for regular maintenance. The Annual Maintenance Contract (AMC) enlists all the terms for the mutual agreement between the two parties regarding regular servicing of the equipment. … Read more
Field service is a kind of disconnected business because a major chunk of the field employees’ time gets spent in the field installing, repairing and servicing customers’ equipment. There are also in-office customer support teams who manage customer service requests, schedule jobs, manage finance and other reports, etc. Due to the lack of proper communication … Read more
It’s quite appropriate to tell ‘Data is the new oil’ as it fuels better analytics and decision-making in businesses. Field service metrics help you understand how well your field service business is performing. Once you’ve figured out what field service metrics matter most, it’s time to collect data. This includes everything from basic information such … Read more
Field service is one of the fastest-growing sectors in the world today. In fact, it’s expected to grow up to $1 trillion by 2025. The field service industry includes companies such as construction contractors, solar panel maintenance companies, pest control companies, plumbers, electricians, HVAC technicians, painters, etc. Field service providers provide repair and maintenance services … Read more
Field services is an umbrella term commonly used to describe all the activities performed outside the office environment. These include everything from delivering products and services to installing equipment and maintenance at the customer’s location. There are many types of field services provided by field service businesses like device installation and repair services to commercial … Read more
How do you assess whether your field service business is performing well or not? How do you measure field service operations efficiency? You might do it by measuring the revenue growth, customer retention, profit gain, etc. These parameters are nothing but the field service metrics that show you where your field service company is heading … Read more
Have you lost a customer? It happens with all businesses. Are you losing customers frequently? Are you losing more customers than new customer acquisitions? This is something to be serious about. According to Forrester, it costs 5X more to acquire new customers than it does to keep an existing one. Customer retention is the lifeblood … Read more
Customer retention is an essential part of every business including field service organizations. It’s about keeping current customers happy and getting rid of those who aren’t satisfied. While it sounds simple, there are many ways field service companies can do this. Customer retention rate is one of the most important metrics to measure in the … Read more