“The goal of a company is to have customer service that is not just the best but legendary.” – Sam Walton When your customer service is good enough, customers not only stay back but bring in their friends too. To boost customer retention, you must make them realize that your business revolves around them. One … Read more
Customers are the ultimate heroes of your business and if you fail to make them feel so, you might experience customer churn. A business can sustain itself only if it has customers; customers stay if they receive good services and experiences. The solar service industry is getting more competitive with every passing day. To stand … Read more
How many extra miles do your solar technicians travel trying to reach customers’ locations? With the rising fuel costs, too much of unnecessary commutes only pile up additional operational costs for your field service business. According to Verizon Connect’s research in 2021, 44% of fleet managers see increasing costs as their top challenge in this … Read more
How do you know whether your solar service technicians are efficient enough? You cannot randomly judge them by seeing the output for one or two jobs. To properly assess your solar technician’s productivity and efficiency, you must monitor their activity over a specified period of time and derive performance reports. Only when you collect enough … Read more
The solar industry is growing rapidly. As demand increases, so does competition. To survive, you must offer faster delivery and improved customer service. But how do you achieve this without sacrificing quality? With solar business software, you gain visibility into every aspect of your solar business—from sales to installations—and make smarter decisions along the way. … Read more
Solar service business involves employees operating from remote areas as technicians are mostly in the field installing, repairing and maintaining the solar devices of customers. In a disconnected environment, it gets difficult to keep tabs on where your field teams are, and what are they working on. Unless you know the whereabouts of your solar … Read more
Solar power is becoming increasingly popular due to its clean energy benefits. Solar panels are pretty durable, but they don’t last forever. It’s important to keep in mind that solar panels are still just like any other appliance—they require proper care and regular maintenance to maximize their lifespan. If you don’t take good care of … Read more
The sun provides us with the energy we use every day. But it doesn’t just provide us with energy – it also helps keep our planet cool. So why aren’t more people looking into solar power? Marketing plays a big role in getting people excited about solar power. In fact, some companies see it as … Read more
Solar power is growing rapidly worldwide. According to the U.S. Energy Information Administration (EIA) by 2040, the United States alone will install enough renewable electricity capacity to meet nearly half of its total demand. With the growth of solar energy comes the need for skilled technicians. Are you interested in becoming a solar installer or … Read more
Solar energy companies are often looking for ways to consistently increase revenue without having to spend too much money. There are many different ways to do this, but it starts with understanding how to predict growth. If you don’t know where you’re headed, it’s hard to make sure you’re getting there safely. Marketing is an … Read more