What is a field service job?
Field service jobs include any kind of work that requires you to visit customers’ sites. A field service job is when you visit customers’ homes or offices to fix things like plumbing, electrical wiring, solar panel repair, etc.
Field service business includes installing new equipment, repairing existing equipment, and cleaning up after accidents. Some examples of field service jobs are inverter battery servicing, solar panel maintenance, RO water purifier maintenance, etc.
These jobs usually require candidates to be self-motivated, flexible, and able to multitask while performing various duties. Let’s find out about the various field service job titles in the field service industry.
Field Service Job Titles
Field Service jobs include everything from technicians who repair equipment to sales representatives who sell new equipment to customers. The role of a technician depends on what kind of equipment they need to fix, while a sales representative would work for a company selling equipment such as computers, printers, and other office supplies.
The job roles in the field service industry include technicians, supervisors, managers, sales reps, and account executives.
- Field Technicians and engineers perform installation, maintenance, repair, and troubleshooting tasks for equipment such as computers, printers, phones, networking devices, etc.
- Supervisors are responsible for training and supervising other technicians.
- Managers oversee all aspects of a business, from finances to human resources.
- Sales reps sell products and services directly to customers.
- Account executives work closely with clients to determine what they need, and then develop strategies to meet those needs.
1. Field Service Manager
A Field Manager must manage the whole project life cycle including planning, execution, monitoring, and closing out projects. He/She must also keep track of the progress of the project and communicate it to the client, stakeholders, and other key personnel.
A field manager oversees a team and makes sure that things run smoothly. They do this by making sure that all projects are completed on time and within budget.
Their job includes managing people, budgets, and schedules. They manage a large number of people including engineers, accountants, project managers, marketers, etc.
A field service manager ensures that his/her team members fulfil their responsibilities within the deadline and deliver high-quality work. He/she must also make sure that the team members are aware of their roles and responsibilities and how they fit into the larger organization. This includes making sure that each member understands what he/she needs to do to achieve success.
The field manager job requires you to work closely with clients and ensure that they are happy with the work done. You must communicate well with everyone involved in the process and make sure that they understand what needs to happen next. The service manager must be able to motivate people, provide feedback, and set expectations.
A bachelor’s degree Is Required To Become a Field Manager. To become a field manager, you must have experience working in the field. You must have worked in engineering, construction, or another related field. If you don’t have experience, you’ll need to prove yourself through internships and volunteer work.
As a field manager, you’ll need to know how to communicate effectively with engineers and technicians. This requires good listening skills. You’ll also need to understand what they’re trying to accomplish and why. You’ll need to help them achieve their goals while making sure everything stays within budget.
2. Field Service Contractor
A field service contractor is someone who works for a field service provider company. Field service providers work directly with customers to provide repair, maintenance, installation, and other types of services.
A field service contractor is responsible for getting annual maintenance contracts from customers for regular maintenance of their equipment.
3. Field Service Technician
A field service technician (FST) performs routine maintenance and repairs on equipment and systems. FSTs are responsible for maintaining and repairing machines, devices, and systems used in manufacturing, production, distribution, communications, transportation, utilities, health care, finance, education, government, and defence industries.
They work closely with engineers and managers to ensure that products meet specifications and standards. In addition, they perform preventive maintenance tasks such as cleaning, lubricating, checking fluid levels, adjusting settings, and inspecting components.
A technician must be able to read schematics, diagrams, blueprints, wiring diagrams and other technical documentation. In addition, technicians must use tools and equipment safely and effectively. They are responsible for providing excellent customer service while working within established guidelines and procedures.
A field service technician must possess skills like good communication, technical knowledge, physical ability, multi-tasking and time management.
The average salary for a field service technician is $43,000 per year. However, some companies pay considerably less while others offer much better benefits. Depending on where you live, there could be additional costs associated with commuting expenses, uniforms, and training materials.
4. Field Service Engineer
Field service engineers are responsible for everything related to field operations, including repairs and installations. This includes working with customers and vendors to resolve issues, troubleshoot equipment, and provide technical support. These professionals usually work directly with customers and suppliers and are often assigned to different parts of the country or even around the world.
They gather information about problems and make recommendations for resolution. Their job involves gathering information and making recommendations for resolution while maintaining high standards of quality and safety.
Use Field Service Management Software
A field service business is not a man’s job; it is brilliant coordination between various field service job positions as mentioned above. To ensure higher coordination and communication between the various field service teams and technicians use field service management software.
Field service software saves time via automation, provides real-time communication facilities and keeps track of your business KPIs. Try Unoservice field service software for free.
Frequently Asked Questions about Field Service Job Titles
What is the difference between a field service engineer and a field service technician?
A field Service Engineer is a professional who works for an organization to provide technical support and maintenance services at customer sites. A field Service Technician is someone who performs routine repairs, such as replacing light bulbs, fixing leaky faucets, and changing air filters. Both the field service job titles require some degree of mechanical skill, although field service engineers usually have additional training in electrical work.
What is the job of a field service manager?
A Field Service Manager is responsible for managing all aspects of a field job organization, from sales support to customer service. The Field Service Manager is also responsible for training new hires, ensuring that they are performing at peak levels, and helping them grow professionally.
What is Field Service Management (FSM) Software?
FSM software helps service providers manage all aspects of field operations from start to finish. FSM software includes tools for scheduling, dispatching, tracking, reporting, invoicing, customer management, and much more.
Why choose field service management software (FSM)?
FSM allows you to efficiently manage all aspects of your business from one platform. The best part about using FSM is that it saves you time and money. Using FSM means that you do not need multiple systems. Instead, you only need one system for everything! This makes implementing new processes easy and efficient.
Who uses field service software?
Field service software has features for managing your entire service business operations. It is used by everyone in the field service organization, however, its use varies with the job role. For example, the field manager uses FSM software to schedule jobs and dispatch technicians, while a field service technician uses it to access customer and job data and update job progress.
FSM allows you to efficiently manage all aspects of your business from one platform. The best part about using FSM is that it saves you time and money. Using FSM means that you do not need multiple systems. Instead, you only need one system for everything! This makes implementing new processes easy and efficient.
Field service software has features for managing your entire service business operations. It is used by everyone in the field service organization, however, its use varies with the job role. For example, the field manager uses FSM software to schedule jobs and dispatch technicians, while a field service technician uses it to access customer and job data and update job progress.