The Indian water purifier market expects to exhibit a CAGR of 10.27% during 2022-2027. This presents a lot of scope for Indian water purifier service companies.
RO field service management software is a powerful tool that helps RO technicians become more productive and efficient. RO service software is nothing but a software stack that helps water purifier service businesses to manage their entire service operations from a single platform.
With water purifier service software, you can schedule service tasks, dispatch technicians for service projects, track RO technicians’ live location, monitor the real-time progress of jobs and generate valid business reports.
In short, water purifier service software combines the functionality of various standalone software solutions used to manage the RO water purifier business. All of these features make it easier to manage your field service operations and ensure customer satisfaction.
Features of RO Service Management Software that Improves Your Water Purifier Service Business Operations
An RO service management software combines the functionality of various standalone digital tools that you use to manage your water purifier service business.
i) Digitized Work Order Management Solutions
Generally, water purifier service businesses maintain paper service tickets for every customer complaint and service request. These paper tickets contain handwritten customer information that gets passed on to the technician who performs the job. Handwritten notes might not be legible enough which leads to miscommunication and sometimes paper-based information gets lost.
After the job completion, the service tickets along with job reports get filled. With an increasing number of jobs, the paper files keep piling up making it difficult to store and access any particular file instantly.
With RO service management software, you can create and manage work orders digitally. The customer complaint and customer information get recorded on the CRM integrated into the FSM software for RO business. Once the job gets completed all the job data and reports get added to this customer’s record for future use.
The data is so well organized that you can access it anytime you need it at the click of a button. Another advantage is that for future service requests for the same customer, you can quickly fetch the previous data instead of making new data entries and records, saving time.
According to VerizonConnect’s survey data in 2020, 61% of fleet managers think that the most important feature of FSM software is its ability to capture customer information and job details and automatically update records.
The service manager can easily monitor the progress of every job from the office as the technicians update the job status on the water purifier service app.
ii) Intelligent Scheduling Eliminates Scheduling Errors and Conflicts
Scheduling is an integral part of water purifier service businesses. A normal day in the RO service business looks like RO technicians attending different customer places, repairing or servicing their water purifier devices, receiving payment and updating the next service due.
An important thing to note is that an RO service company has at least more than two technicians serving multiple customers simultaneously. To ensure that all tasks get completed on time, an efficient scheduling procedure is a must.
Manually preparing schedule cards or marking schedules on the whiteboard does not give better visibility into every technician’s schedule. Sometimes a minor error can lead to scheduling conflicts like two technicians getting booked for the same job or overbooking of technicians.
An RO service scheduling software helps the RO field service manager to overcome these issues by enabling intelligent scheduling systems. The manager can view technicians’ schedules on the shared calendar and assign a technician who is available at the appointment time booked by the customer.
This enables organizations to maximize resource efficiency for any service demand, taking into account their business objectives when creating optimized schedules and routes. Additionally, this system can quickly adjust schedules or routes in response to changes in customer needs or other external factors.
iii) Effective Technician Dispatching Helps Complete More Jobs in Less Time
Earlier, in traditional systems, the RO service dispatcher would call the technician to inform them about the job assignments. This not only wasted time but also lead to miscommunication errors.
With the rise of technology, RO technician dispatch software automatically notifies the water purifier technicians about job assignments on the water purifier FSM app. The technicians can begin their day by having a look at their schedule on the app instead of visiting the office to get paper service tickets, saving travel time and fuel.
Alongside the job dispatch notifications, the RO technicians can also view job data, customer data and service history on the app. This helps RO service technicians to pre-plan the service tasks and fetch the necessary inventory and tools in advance to complete the jobs on the first visit improving the first-time fix rates of the RO service company.
Higher first-time fix rates mean increased technician productivity and completing more jobs, driving increased revenue and saving time and fuel.
iv) Live Technician Location Tracking
The water purifier service software also comes with integrated technician location tracking software. For example, the Unoservice technician mobile app has an in-built GPS that tracks the real-time location of the technicians and displays it on the web app.
With this, the in-office service dispatcher knows where every technician is and can optimize scheduling by assigning the nearest technicians to reduce service response and travel time.
Managers can keep tabs on technicians’ mobility and mileage tracking to assess technicians’ activity throughout the day. Integrating employee mileage tracking with payroll management software automatically calculates travel expenses. This makes it easier to validate the travel expenses claimed by the technicians.
v) Quick Commute with Route Optimization Feature
Travelling accounts for most of the technician’s non-billable hours. It not only wastes business time but also incurs heavy expenses. Technicians have to travel extra trying to find the exact customer location. Travel can get optimized if the technicians know in advance how to reach the job locations quickly and safely, avoiding all the traffic and roadblocks.
The RO service management software comes with an in-built route optimization feature that guides the technicians on how to reach different job locations. Thus technicians reach their destinations and finish jobs in less time.
vi) RO Field Service Mobile App Empowers Technicians with Remote Data Access
The FSM mobile app for RO business is a powerful tool for frontline workers, enabling them to access the data and tools they need to do their jobs quickly and efficiently. It enables employees to access information quickly and efficiently without disrupting their workflow.
About 75% of field service businesses that utilize mobility tools have observed increased employee productivity, while the rest have seen customer satisfaction rates rise (ISE, 2020).
RO technicians can quickly check in on the app to mark their attendance instead of commuting to the office to manually mark attendance. Further, they can check their day’s schedule on the app along with individual job and customer data to plan the work accordingly.
There is in-app map integration for route planning and an in-app dialer lets them contact the customer directly. Further, once they complete the service project, they can upload work-site photos and job reports on the app. They can mark the job closed and the manager gets notified on the field service web app.
vii) Inventory Management
Asset management is an essential part of any business, and it’s important to keep track of inventory parts and materials used by technicians. In the past, FSOs did it manually, leading to delays in updates and potential human errors.
Nowadays, businesses can use field service and project management tools to update inventory immediately and electronically. It allows businesses to track parts and materials used by technicians quickly and accurately, ensuring that stock shortages get avoided. This helps ensure that technicians have what they need when they need it.
With inventory management software, technicians need not go to the office or warehouse every time to inform the manager of a part’s usage. They can simply pick the needed parts in the morning or at the beginning of a week and update their real-time usage on the app. They can put back the remaining stock at the end of the specified period further updating the records.
Real-time inventory usage data keeps everyone in the organization informed about the depleting stock and notifies them about refill so that your company never run out of stock. Every part’s usage is well accounted which makes expense management simpler.
viii) Automation Save You Time to Focus on Core Business Objectives
One of the biggest challenges facing businesses today is the amount of time wasted on repetitive tasks. Studies have shown that up to 22% of employees’ time is spent on these tasks, which could be better used for higher-value activities such as acquiring new business and delivering customer service.
Automating these tasks with FSM software can save time and free up resources to focus on more important tasks. This extra time can be used to improve customer service, increase sales, and ultimately drive revenue growth.
ix) Complete View of the Data, Insights & Reports Leda to Better Decision Making
Having a complete view of data is essential for any organization that wants to maximize productivity and break down departmental silos. RO service software provides the perfect platform for this, as it centralizes information and allows teams to collaborate in real time.
With analytics and reporting tools, organizations can gain real-time insights into key performance indicators such as customer service experiences, team performance, and operational optimization. This helps to ensure that all departments are working together towards the same goals and that customer service is always a top priority.
Business reporting also allows for timely decisions to be made about field service operations. This includes solid reporting processes that help identify trends and highlight inefficiencies while scaling. By having a complete view of data, organizations can make informed decisions quickly and efficiently, leading to improved outcomes across the board.
Conclusion
Unoservice tool is a RO service management software that removes ambiguity from your field service operations and streamlines the service processes. Unoservice water purifier service software comes with free technician location tracking software, CRM, RO scheduling and dispatch software and various other features. Try Unoservice for free to explore its wide range of functionality well customized for your RO service business.
Frequently Asked Questions about RO Service Management Software
What is water purifier field service management?
Water purifier service management is the process of managing and coordinating the resources necessary to complete in-person work at customer locations. This can include scheduling and dispatching technicians, optimizing fleet utilization, managing physical inventory, handling customer requests and inquiries, tracking progress in real-time, auditing performed work for quality assurance purposes, and more.
Who benefits from RO field service management?
Customers clearly benefit from improved customer service, as they will receive support faster and more efficiently. In addition, field service management can also be helpful for businesses as it allows them to more accurately track costs and profitability. Improved efficiencies in delivery and communication lead to higher job satisfaction among staff members with access to up-to-date information related to their job duties. All of these benefits will contribute to greater productivity and better financial results overall.
Should I go for on-premise or cloud-based field service software?
The decision to go with an on-premise or cloud-based field service software depends largely on your specific business needs. On-premise software requires upfront costs for hardware, installation, and maintenance, while cloud-based software is generally subscription-based and requires no upfront costs. Cloud-based software is typically more flexible and scalable, allowing you to easily adjust your usage as your business grows or changes. On-premise software may be more difficult to modify or upgrade. Cloud-based software can be accessed from any device with an internet connection, while on-premise software may only be accessible from specific devices within your organization’s network.
How easy is it to migrate your existing data to Unoservice field service software?
You can easily migrate your data to Unoservice FSM software and complete the setup in a few minutes. The easy interface of Unoservice makes it easy for all your field employees to operate the app without any prior software experience. And to make things easier, we provide detailed demos and guidance.