How to Use Unoservice Solar Service Software to Grow Your Solar Service Business?

The solar industry is growing rapidly. As demand increases, so does competition. To survive, you must offer faster delivery and improved customer service. But how do you achieve this without sacrificing quality?

With solar business software, you gain visibility into every aspect of your solar business—from sales to installations—and make smarter decisions along the way.

Here we explain to you how Unoservice solar service software can help you grow your solar service business with ease.

What is Unoservice Solar Field Service Management Software?

Unoservice is a cloud-based field service management software designed specifically for the needs of solar service companies. Unoservice solar service software lets you manage all aspects related to solar fieldwork on one platform.

Unoservice solar field service management system is designed to integrate with many different types of solar software tools. This allows you to use one tool to manage everything related to your solar service business. You can use it to track customer interactions, schedule jobs, track technicians’ live location, manage expenses and even pay employees.

How Does Unoservice Solar Field Service Software Help Your Business?

With the Unoservice solar FSM system, you can track customer requests, schedule and dispatch technicians, remotely monitor jobs, and get real-time visibility into field teams, service tasks, inventory and business performance.

Unoservice solar service software also lets you automate repetitive tasks to complete jobs faster and better, increasing efficiency and reducing downtime. You can even use our software to analyze solar field service metrics and make better decisions.

And because we know how important it is to communicate with your team members, we provide tools that allow you to send messages, schedule jobs, and update schedules directly within the system.

Features of Unoservice Solar Service Software

i) CRM

The term “customer relationship management” (CRM) refers to managing customer data and communication. CRM systems help solar companies store information about their customers and communicate with them via email or other communication methods. They improve sales, marketing, and support processes.

The in-built CRM system in Unoservice solar service software collects data about customers’ products and services. It neatly organizes and stores this data, making it accessible to employees across different departments within a company.

Solar service companies use CRMs to send targeted messages to existing and potential customers. For example, a retailer might send out promotional offers based on previous purchases. Solar service companies can also use CRMs to automate tasks such as sending reminders to customers about upcoming service due dates.

ii) Solar Job Scheduling and Technician Dispatch

The incoming customer service requests get converted into service jobs and the scheduling dashboard shows you the availability of all the technicians. You can quickly assign a technician on the solar scheduling app and the corresponding technician gets notified on his/her Unoservice solar technician mobile app. This allows solar service managers to plan ahead and avoid delays.

The solar service technician can access customer data, and service history and map routes on the app to quickly finish the jobs. The solar service manager can view all the open and pending jobs on a single dashboard. 

iii) GPS Integration to Track the Real-time Location of Solar Technicians

You can effectively track and route solar service technicians across multiple locations while providing real-time visibility into the status of each job. This allows you to make smarter decisions about where to send your team next, and how long to keep them there.

The GPS integrated into the solar technician’s app marks his/her GPS coordinates on the map in real-time for the solar service manager to track from anywhere. The solar contractor can constantly keep tabs on technicians’ mobility and activity on the solar service software. This makes it easy to see where everyone is at any given moment, and whether they’ve completed their tasks.

The GPS integration also helps with route optimization. The map integration into the solar field operations management app guides the technicians with the exact routes to reach the customer’s location quickly and safely. Also, once a technician reaches a customer’s location, he can mark it on the map so that the next time a technician from the solar service company visits the same customer, they get to the right place. 

iv) Service Reminder

The service reminder feature helps with solar preventive maintenance of customers’ equipment. The Unoservice jobs dashboard is designed in such a way that it alerts the telecaller about the upcoming service due dates of customers to follow up with them and schedule jobs. The telecaller can quickly group jobs based on location and service dates to optimize scheduling. The technician can finish off all upcoming jobs in a particular region in a single day, saving time, fuel and enhcing productivity.

v) Dashboard & Reports

The single-screen dashboard helps solar service providers view the entire business performance. You can track crucial business KPIs, monitor individual employee performance, telecallers performance, customer reports, etc. You can customize the date range and view reports of specific days, weeks and months.

Why Should You Use Unoservice FSM Software for Your Solar Business?

i) Paperless Data Entry

Manually entering data into a spreadsheet or database is tedious and often error-prone. With paper-based systems or spreadsheets, you’re forced to manually enter data every time even for repeat customers. You’ll spend hours updating customer data with new addresses, phone numbers, and email addresses. With Unoservice solar service software, you can simply update data within a few clicks preventing data duplications and errors. 

ii) Remote Data Access Saves Time 

The solar service technicians can access important information while working remotely on the Unoservice solar service mobile app. With remote access technology, solar service technicians can access critical data such as work orders, map routes, equipment status, customer contact information, and repair history. They can even view images and videos directly from mobile devices.

This is an example of what solar service software can do to improve productivity. A solar service technician can use the solar business software to quickly submit job completion reports and upload work-site photos. 

Field service technicians can easily transfer files to and from mobile devices. For instance, they can take photos of damaged parts and send them to a colleague for better guidance on repair. Or, they can attach a video of a problem to a ticket and forward it to a supervisor.

iii) Save Fuel Costs

Remote data access from the field prevents solar service technicians from travelling to the office every time to receive customer and job data and submit job reports post-job completion. 

Route optimization saves technicians from wandering in search of customer location, saving time and fuel. Reducing frequent travel saves fuel and cut down on fuel costs.

iv) Save Time by Automating Tasks

The most important thing about managing projects is to make sure you are always working towards a goal. This way, you don’t waste time doing things that aren’t necessary. You’ll want to keep track of what needs to happen next, and how long it takes to complete each task. If you’re having trouble keeping up with everything, try automating some of the repetitive tasks.

Unoservice solar field service management software lets you automate tasks like service reminders, technician tracking, attendance management, mileage tracking, etc. It saves time so that your solar employees can focus on improving customer service.

v) Enhances Employee Productivity

Unoservice solar service software helps customer service teams collaborate across departments and locations. This way, everyone knows what to do and where it needs to be done.

Solar technicians will save time and money because they won’t waste time searching for documents or data. They’ll know exactly where to find everything they need. Your employees will feel more confident knowing everything is organized and accessible from anywhere.

vi) Better Data-Driven Decision Making

With Unoservice solar FSM tool, your solar field teams are able to collect, analyze, store, and share important data such as job completion times, field observations, and other relevant information. This data can help companies make better decisions about how to allocate resources, improve quality control, and reduce costs.

vii) Single Platform to Manage Entire Business

Unoservice solar field service management software offers integrations with various software tools like CRM, GPS tracker, service reminder, bulk SMS service, etc. These integrations help you save costs by not investing in various tools and performing all functionalities with a single app. 

When you manage the entire business on a single platform and maintain all data in a centralized location, it gets easier to drive reports and insights from data. You can quickly find anything at any time within a few clicks.  

Conclusion

Unoservice solar service software minimizes the workload of solar service managers and technicians by automating repetitive tasks and making data access easier than ever. Leveraging the latest technology improves your business efficiency and gets you a competitive advantage in the highly saturated solar service industry. You can try Unoservice solar service software for free to explore its functionality and see how it helps your solar service business.

Frequently Asked Questions on Unoservice Solar Service Software