10 Benefits of Service Reminder Software for Battery Service Business

A field services business is not one-time interaction but a long-term relationship with clients. Once you acquire a new customer for UPS battery servicing, you must retain them for lifetime service maintenance of their UPS. Customer retention helps sustain a field service company with steady revenue generation. To remind customers of regular battery servicing and retain them you need automated battery service reminder software.

“The purpose of business is to create and keep a customer.”– Peter Drucker

According to research conducted by Bain and Company, increasing customer retention rates by just 5% can increase profits by between 25% and 95%. 

To retain customers, you must remind them of periodic preventative maintenance services for their inverter batteries. Along with reminding them, you must please them with a good customer experience for them to return to you.  

Your battery service business serves multiple customers every month. If you keep track of the recurring service due dates of each of your customers manually, there’s a chance that you might miss some customers.

Furthermore, you will call each customer and get their approval for regular servicing. Today most customers do not appreciate receiving calls from companies and consider it spam, which leads to a bad customer experience. 

With service reminder software, you can overcome all these challenges in a field service business. Here we walk you through how a battery service reminder mobile app can help your battery service business grow.   

What is a Battery Service Reminder Software?

A battery service reminder software is a mobile application that alerts you about the periodic preventive maintenance service for the inverter battery of every customer. The maintenance reminder software integrated with a field service CRM automatically performs the service follow-ups, saving time and effort.

How does a Battery Service Reminder with Mobile App Function?

You set up customized time frames for every customer’s product ie. inverter batteries. Based on the set time frame, the service reminder program automatically calculates the recurring service due dates for each customer. The system then reminds the customers they need to service their inverter batteries via an SMS/email right before their service due date. Customers become aware that their inverter batteries are due for periodic maintenance. 

If the customer responds positively to the SMS/email reminder, the job scheduling app schedules a service appointment. If there is no response from the customer, the service reminder mobile app reschedules the reminder for later.  

These reminders convince the customers of a service otherwise neglected. Timely service keeps the inverters in good condition providing satisfaction to the customers. 

Why Should You Use a Battery Service Reminder Software for Your Battery Service Business?

Due to busy work-life routines, your customers may forget when their inverter batteries are due for maintenance. If they receive an SMS/email reminder, reminding them of this fact, they’ll be more likely to schedule a service appointment. This means you can easily keep a client without too much effort.

However, when you fail to keep track of upcoming service due, you cannot remind them. A battery service reminder app automates this process.

Once you enter your customer’s details into field service CRM along with the time frame for successive service jobs, the SMS/email reminder software automatically sends an email/SMS to remind them about their upcoming service due date.

The customer can either schedule the service or ask to remind later. so you keep in touch with your customers and retain them.

10 Benefits Of Using A Battery Service Reminder Mobile App 

1. Get Regular Business from Your Customers

When you remind your busy customers about their upcoming service dues, they are more likely to schedule a service appointment. Automated service reminders help you increase your customers’ lifetime value. 

This helps you sustain your business in the long term with regular business from your existing customer base. Getting business from an existing customer is 5X times easier than acquiring a new customer.

2. Increase the Productivity of Your Employees

Pre-planned calendars give more clarity to your technicians and they do not miss out on any job. The regularly scheduled work keeps your technicians’ workloads consistent throughout the year so that they don’t burn out, boosting their productivity.

3. Do Not Miss Out on any Service Due

Manual works are prone to errors and misses. When you manually keep track of every customer’s service dues and remind them, you might miss out on a few. However, maintenance reminder software reminds every customer about their timely service dues, ensuring increased business efficiency.   

4. Build Customer Loyalty

A service reminder alert makes your customers feel valued by reminding them how well your company treats its customers. It shows you value them enough to take care of their inverter batteries for years instead of just months.

Your customer does not care how much you know until they know how much you care” – Damon Richards

The level of customer satisfaction and enhanced customer experience gains your business a competitive edge; you do not lose your loyal customers to competitors.

5. Develop a Long-term Relationship with Clients

“It is not your customers’ job to remember you. It is your obligation and responsibility to make sure that they don’t have the chance to forget you.” – Patricia Fripp

Automated mobile SMS reminder messages ensure that you stay in touch with your clients at every stage of their journey. Consistent communication and timely reminders keep your business on top of customers’ minds and they stick to your brand.

6. Email/SMS Reminders are Client-friendly 

In this fast-paced world where everyone is rushing to get things done, people do not like disturbing company calls. Remember how you feel when you receive calls from companies for credit cards, loans, etc?

So do your customers! 

The last thing that you as a business would want to do is annoy your customers. so there is no point in disturbing your customers by calling them.

However, that does not mean you should not remind them of their service due. Using service reminder-integrated field service scheduling software, you can send them email/SMS notifications regarding their upcoming service interval. If the customer responds positively, you can further call them and schedule a service visit.  

This enhances the customer experience while helping you stay in touch with your customers.

7. Send Personalized Messages

Personalization is the key to driving customers’ attention these days. With access to all customer data in one place, you can personalize your service reminder messages with customer details like their name, previous service history, etc. This further strengthens the bond with your customers and you build a brand out of your business. 

8. Incentivize Customers 

If you notice a slowdown in your sales, you can give seasonal discounts and promotions to drive customers to book their services. 

9. Saves You Valuable Business Time

Automated reminders mean less time for admins and service managers to spend doing paperwork or making callbacks to customers. Field service automation frees up time so that you can improve customer services, expand into different lines of business, market your business better, and acquire new clients.

10. Sustain and Grow Your Business

Automated service reminders help you get regular business from your customers rather than occasional gigs. Recurring service jobs aid in a steady flow of income and builds a more resilient business model. Impressed customers refer your business to their circle, further expanding your clientele.

CONCLUSION

Technology paves for ease of business, focusing more on core competency and opportunities for scaling up. The battery service reminder mobile app ensures your business sustains in the long run without losing out on your existing customers. The benefits of implementing an online field service management software with job reminders do not just benefit your business but benefit your customers as well.

Knowing all these benefits can you still afford not to leverage an automated service reminder tool for your battery service business? 

Try the Unoservice field service management application that provides an all-in-one solution for inverter battery service management. Digitalize, automate and simplify your battery repair business to scale it up faster.

Frequently Asked Questions about Battery Service Reminder Software