Demand for field service managers is increasing because of the growth of the field service management market. As field service organizations become larger, they need people to manage their operations. This includes managing employees, equipment, supplies, and customer service. A field manager handles the day-to-day field service management operations and ensures good coordination between the … Read more
Field service providers rely on quality customer service for their sustainability and success. Field service organizations must aim to deliver customer experiences that match customer expectations. And what does a customer expect? Customers expect prompt service responses. According to HubSpot Research, 90% of customers rate an “immediate” response as essential or very important when they … Read more
The global field service management market is projected to grow from $3.24 billion in 2021 to $8.06 billion in 2028 at a CAGR of 13.9% in the forecast period. This shows a lot of scope for field service providers. However, field service companies often face challenges that hinder their field service business growth. In this … Read more
Field service management (FSM) is a critical function within most organizations today. Efficient field service management helps companies deliver products and services faster, better, and cheaper. However, field service management is often filled with challenges. In fact, we’ve compiled a list of solutions to common field service management challenges and the best solutions that will … Read more
Field Service Management Software is essential for any field service company. But not everyone knows why their service-based business needs a field service solution. Many small businesses fail because they lack a proper field service management system. Manual methods of managing a field service business consume too much time, money and effort while staying laden … Read more
Digital transformation is transforming the way companies operate. Companies are now able to use technology to connect employees across geographies, streamline operations, and deliver exceptional customer experiences. Field Service businesses are no exception. They too are adapting to digital transformation and leveraging it to streamline field service operations, improve their performance, increase revenue, and reduce … Read more
What is a field service job? Field service jobs include any kind of work that requires you to visit customers’ sites. A field service job is when you visit customers’ homes or offices to fix things like plumbing, electrical wiring, solar panel repair, etc. Field service business includes installing new equipment, repairing existing equipment, and … Read more
A field service technician plays a crucial role to ensure the proper functioning of equipment in various industries. Apart from being technically sound in the applicable field service industry, they must possess various field service technician skills as discussed below. Who is a Field Service Technician? A field service technician is someone who provides maintenance, … Read more
AI is being used in many ways across the field service industry. Field service companies are increasingly adopting AI technologies to automate repetitive tasks, streamline processes, and provide real-time insights into operations. The use of artificial intelligence (AI) technology in the field service industry is growing rapidly. In fact, according to the latest Gartner report, … Read more
Field service management (FSM) is the process of organizing and monitoring the work taking place outside the office while managing a distributed workforce. Managing field service business manually consumes more time. It is prone to mistakes, miscommunication and service delays caused by human error. By embracing technology and automation, you can simplify and manage your … Read more